Please contact us by email: within 30 days of receipt of your order to request a returns number. Alternatively, at this stage you can have a full refund of the original purchase price, less the original delivery charge. If, in the unlikely event of you receiving an item which has a manufacturing fault, please contact us within 30 days of receipt of your order, we will arrange to have a repair effected or a replacement sent on return of the faulty one. If returning a portion of an order resulting in the value of the retained order being under £40 the original outgoing postage charge of £4.20 will not be refunded. You must not mark, damage or stick labels to the original packaging, this will void your return. (though not the original delivery cost or any return delivery charges.). Providing the items are in a new and resaleable conditon with all tags attached, free of any marks or hair and with any original packaging we will be more than happy to refund the item for you. In the unlikely event that an item is supplied with missing parts, please contact us at: ensure that you do not remove the tags from the products until you are happy with them as they cannot be returned once the tags are removed. We often put small items within the packaging of larger items or attach clips to larger items for their security. If you think that there are missing items from your order, please check the packaging thoroughly, as small items can sometimes be hidden within the internal packing. Where there is a significant delay for part of your order, or stock is unobtainable, we will contact you to let you know. The delivery note will list all of the ordered items, where items are to follow, this will be marked on your delivery note. Attached to one of the boxes will be your delivery note. If your order consisted of a number of substantial items, these may be shipped in multiple boxes. You can select a different delivery address when placing your order, such as your workplace or a neighbour’s address. Please make sure that someone is at the address you have specified for delivery, to sign for receipt of your order. We use signature services for most of our deliveries.
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